Rental Terms & Conditions

1. Driver's License and Age Limit

In order to rent the vehicles in the econom(B, B+class, at least 23 years of age and 2 years driving license is required.

In order to rent vehicles in the middle (C, C+class, at least 25 years of age and 3 years driving license is required. 

In order to rent the vehicles in the upper (D, D+class, at least 27 years of age and 5 years driving license is required.

2. Rental Period

The rental period is at least 1 day (24 hours) within the workdays and 2 days at the weekends. (48 hours). Vehicles shall be delivered back at the time delivered to the renter that indicated on the rental contract.

In case of possible delays:

In case of delay of more than 2 hours, %50 of the daily car rental fee valid at that date,

In case of delay of 3 hours or more, %100 of the daily car rental fee valid at that date will be added to your contract and the payment will be deposited from your credit card.

3. Rental Extension

In the event of a rental extension request after the start of the rental, this additional fee will be collected from the credit card presented at the beginning of the rental after the price is recalculated by the system.

4. Early Return

If the vehicle is returned after the start of the rental before the final date of booking, the price to be paid will be recalculated according to the number of days the vehicle used. If the recalculated price is less than the previously collected amount, the difference will be refunded. If the recalculated price is higher than the amount collected, no surcharges will be collected.

5. No-Show Process

If the vehicle is not picked up at the pick-up time and spot specified in the reservation, the vehicle will be switched to No-show after 2 hours and the vehicle class will not be guaranteed. In case of no-show longer than 4 hours, your reservation will be cancelled.

6. Cancellation and Refund Policy

If the cancellation request is notified 48 hours prior to the time of delivery, the total amount paid for the rental will be refunded. If the booking waived without a notice and / or with a notice less than 48 hours before the scheduled delivery time, 1/3 TL of the reservation price will be charged and the remaining 2/3 TL will be refunded.

7. Miliage Limit

The daily limit for short-term (under 30 days) rentals is 300 km., the monthly mileage limit for long-term (more than 30 days) rentals is maximum 4000 km. For long-term rentals, the monthly mileage limit will be renewed at the end of the last day of the respective month. If the mileage limit is exceeded, a fee of 0,10 Euro/km. will be charged.

8. Additional Driver

In order for someone other than the renter to use the vehicle, valid identification and driver's license information including the age and signature of the additional driver must be included on the contract at the start of the rental. The additional driver must meet all age and license length requirements and pay an additional driver fee. A maximum of 1 additional driver will be accepted. Failure to comply with these rules will void all the received insurance, and renters and users will be held liable for any damages thereof.

9. Insurance

* Collision Damage Waiver (CDW)

In case of damage to the vehicles, the renter is obliged to pay the material damages varying according to the class of vehicles. CDW applied to each vehicle rental; covering the damages within the insurance limits depending on the vehicle class providing that a traffic and alcohol report is submitted in case of damages exceeding (200 Euro) Damages less than the pre-authorization amount mentioned below are not covered by this guarantee.

* Tire, Windshield, Headlight Insurance (LCF)

This includes the risk of damage to the vehicle's windows, tires, and headlights.

* Theft Insurance

In order for the vehicle theft insurance to be valid in every vehicle rental, the police report regarding the theft should be obtained and the keys and license of the vehicle must be delivered to the OTOBY office within 24 hours. Otherwise, the renter remains liable for all the material losses associated with theft / loss.

* Individual Life Insurance

Individual life insurance can be made with additional insurance premiums.

10. Payment

Vehicle rental fee, additional product and service fees are collected in advance from a single credit card (or wire transfer / EFT, cash) belonging to the renter at the beginning of the rental period. In case at the end of the rental, there is a difference within the agreed and occurred fees, the difference will be collected or refunded to the renter.

11. Deposit (Credit Card/Pre Authorization Process)

Rental customers are required to have a credit card under their name during the rental. Credit cards belonging to the additional driver, or a different person will not be accepted.

If the driver is to use a company credit card (commercial card), a letter of approval with an official letterhead with the company's full legal name, stamp and wet signature are required. The signatory of such letter must be a partner or a member of the board of directors which shall be proved with a signatory circular or trade registry of the company.

Amount of Pre-Authorization

A pre-authorization of 200 euro, 200 dollars or TL equivalent for each rented vehicle can be blocked from this credit card depending on the class of vehicles they rent and the rental period.

Scope of the Pre-Authorization

All additional costs arising from rental, HGS transit, Ek-Sigorta (additional insurance), missing fuel, traffic fines and illegal transit from the highways or any additional expenses arising from the rental conditions may be collected through this pre-authorization or directly from the credit card.

Cancellation of the Pre-Authorization

The pre-authorizaton is removed within a maximum of 25 working days after you have handed over the vehicle to OTOBY or its authorized personnel.

12. Delivery and Receiving/One Way Rental

OTOBY can deliver to any address given by the customer upon the request of the customer. The company will not charge any additional charges for deliveries within 10 KM to the nearest OTOBY office. For deliveries more than 10 KM away from the nearest OTOBY office, you will be charged 2 Euro per KM after 10 KM.

13. Fuel

The fuel amount inside of the fuel tanks is calculated based on 12 units. Accordingly, empty tank is expressed as 0, quarter tank 3, half tank 6, full tank 12 units. OTOBY delivers the fuel tanks of its vehicles to customers with at least 2 units (fuel light off). In case the vehicles are returned to us with missing fuel, 10 Euro + VAT “Service Fee” will be charged from the customer in addition to the calculated fuel price. In the event that the vehicle is returned with more fuel than delivered, the customer cannot request payment of excess fuel fee from the company without presenting an invoice of purchased fuel.

14. Traffic Fines

For the traffic fines belong to the customer and cannot be collected from the customer's credit card and paid by OTOBY on the notification of the penalty, 5 Euro + VAT service fee will be charged separately. If the vehicle is impounded or detained from traffic, this period will be added to the rental period.

15. Traveling Abroad

The vehicles are not allowed to be taken outside the borders of Republic of Türkiye.



The renter will remain liable for damages, in all cases excluded from coverage in the general conditions of the insurance; and/or

  • If the vehicle is used under the influence of alcohol, drugs, outside the legal speed limits and/or improper,

  • If the vehicle is used for illegal purposes,

  • If the vehicle is used by someone other than the person whose name is written on the rental contract,

  • If the accident and/or alcohol reports are not received and not delivered to delivered to the nearest OTOBY office within 24 hours.

In case of an accident, do not neglect to get an accident and alcohol report by contacting the nearest police or gendarmerie center without relocating your vehicle.

In case the vehicle is stolen, a “Theft Detection Report” should be kept by calling the police. The car key must be handed over to OTOBY, together with the received report. Otherwise, the insurance will be deemed as void, and the renter will be responsible for all material and spiritual damages inflicted on third parties.

*** OTOBY reserves the right to change the rental prices and conditions and the type of vehicle specified in the booking without any prior notice.



In case of emergency, you can call +90 (232) 220 04 00 or +90 (532) 111 46 00